Terms & Conditions

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you - the person who will buy the tickets to Sonic Con UK. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of Sonic Con UK - RAKUEVENTS LTD.

By opting to purchase, allocate or possess tickets to Sonic Con UK, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the Sonic Con UK premises.

Please note that RAKUEVENTS LTD reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions - without any prior notifications to you. Such changes will be duly reflected on the website of the organiser Sonic Con UK - these changes will relate back to the date of purchase of Sonic Con UK tickets.

The ticket you purchase represents a revocable license for you to access Sonic Con UK on the specific date of our ticket booking, when Sonic Con UK is scheduled to be hosted. The license includes the revocable right to attend Sonic Con UK. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

The bearer has to assume full responsibility for the Sonic Con UK tickets once the customer receives it. RAKUEVENTS LTD has no liabilities - financial, legal, or otherwise - in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

Kindly note that sonicconuk.com and eventbrite.co.uk are the sole authorised sources for purchasing Sonic Con UK tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

The Sonic Con UK tickets are not meant to be used for reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

Please note that Sonic Con UK tickets cannot be redeemed against cash, credits, or any other benefits.

RAKUEVENTS LTD has the right to investigate if there has been any violation of the Sonic Con UK ticketing terms and conditions. In case of any conflicts, the decision of RAKUEVENTS LTD will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

The event service will be deemed to have been delivered in its entirety as soon as Sonic Con UK starts on the 5th October 2024. From that point on, no refund requests will be entertained.

If you are not able to access any particular section(s) of the venue - Sonic Con UK - due to delays, federal regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.

If Sonic Con UK is cancelled in its entirety due to any unforeseen circumstances, RAKUEVENTS LTD has the sole and absolute right to:
i) reschedule the event, or
ii) issue a partial/full refund, or
iii) not issue any refunds.
Please note that the decision of the issuer in such cases will be deemed final and binding.

If Sonic Con UK is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of RAKUEVENTS LTD will be considered final.

If Sonic Con UK has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully canceled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on processing fees, handling fees, and such other charges.

Refunds are only provided at the sole discretion of Rakuevents Ltd. Refunds do not include processing fees, handling fees, and such other charges.

Visitors to Sonic Con UK under the age of 13 must be accompanied by a parent or guardian. Visitors with children will be responsible for their children and will be asked to put their mobile number on a wristband to be worn by the child.

At the time of entering the event venue, you are required to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.

By purchasing Sonic Con UK tickets and presenting the same at the venue, you give your consent to RAKUEVENTS LTD for photography for our website, social media and marketing. As well as to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification and storage.

You hereby agree to forego all types of surcharge claims - full or in part - and all claims & entitlements related to it.

RAKUEVENTS LTD does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

RAKUEVENTS LTD and Sonic Con UK follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behavior/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at Sonic Con UK and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

Please note that you purchase RAKUEVENTS LTD tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction.

In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.